Summary: We collect only the information you voluntarily provide when contacting us. We use it solely to respond to your enquiries and send rate updates if you opt in. We never sell your data to third parties.
1. Who We Are
PepperZing is a premium spice export company based in Kerala, India, specialising in black pepper and green cardamom. We supply to domestic wholesalers and international importers across 15+ countries.
This Privacy Policy explains how we handle personal information collected through our website at pepperzing.in, our contact form, WhatsApp Business account and email communications.
2. Information We Collect
We only collect information you voluntarily provide to us:
- Full name and company name
- Email address
- Phone number or WhatsApp number
- Country and location
- Product interest and quantity requirements
- Messages and enquiries you send us
We do not use tracking cookies, analytics tools or advertising pixels on this website. We do not collect any information automatically beyond standard server logs.
3. How We Use Your Information
We use the information you provide solely for the following purposes:
- To respond to your product enquiries and quote requests
- To send you pricing and rate updates if you have requested them
- To process and fulfil orders you place with us
- To maintain records of business communications
- To comply with legal and regulatory obligations
We will never use your information for unsolicited marketing, spam or any purpose other than those listed above.
4. WhatsApp Communications
If you contact us via WhatsApp, your messages are processed through the WhatsApp Business platform operated by Meta Platforms Inc. Messages you send us are subject to WhatsApp's own Privacy Policy in addition to ours.
We use WhatsApp solely to respond to your enquiries and send rate updates to customers who have opted in. We do not send unsolicited WhatsApp messages.
5. Data Sharing
We do not sell, rent or trade your personal information to any third party. We may share your information only in the following limited circumstances:
- With logistics and shipping partners to fulfil your orders
- With government authorities if required by Indian law or export regulations
- With payment processors when processing transactions
All third parties we work with are required to handle your data securely and only for the purpose specified.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Business enquiry records are typically retained for 3 years. You may request deletion of your data at any time by contacting us.
7. Your Rights
You have the following rights regarding your personal data:
- Right to access the information we hold about you
- Right to correct inaccurate information
- Right to request deletion of your information
- Right to opt out of rate update communications at any time
- Right to lodge a complaint with relevant data protection authorities
To exercise any of these rights please contact us at the details below.
8. Data Security
We take reasonable precautions to protect your personal information from unauthorised access, disclosure or misuse. Our website uses HTTPS encryption for all data transmission. However no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
9. Cookies
Our website does not use tracking cookies or advertising cookies. The only cookies that may be set are essential technical cookies required for basic website functionality. We do not use Google Analytics, Facebook Pixel or any other tracking technology.
10. Children's Privacy
Our website and services are intended for business use by adults only. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of India including the Information Technology Act 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011.
Dispute Resolution: Any disputes arising out of or in connection with this Privacy Policy or your use of our website shall be subject to the exclusive jurisdiction of the courts of Salem, Tamil Nadu, India only. By using our website or providing your information, you agree to submit to the jurisdiction of these courts.
Questions about your privacy?
We're happy to help — reach out anytime.